Refund policy

Damages and Issues

Please inspect your order upon delivery and contact us within 3 days of receiving it if the item is defective, damaged, or if you received the wrong item. We will promptly evaluate the issue and take the necessary steps to resolve it.

Requests submitted after the 3-day window will be automatically declined.

 

Exchanges

We accept exchange requests within 14 days of the order date. To ensure you receive the item you want as quickly as possible, we recommend returning the original item first. Once your return is accepted, you can place a new order for the desired item.

 

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If your refund is approved, it will be automatically issued to your original payment method within 14 business days.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at iposh.business@gmail.com.